Running a training business
A planning error that cost us two extra days
A few years ago we were hired to deliver Mobile Elevated Work Platform training for a client.
The worst business rule I was ever taught
Years ago, when I was working as an employee, I was given a rule that never sat right with me: “Never let the company lose money on a job.”
Most people only see the classroom, not the system behind it
Running a training businessSafety standards and compliance
Most people only see the classroom. They see an instructor teaching Fall Protection or MEWP.
Premium positioning requires premium clarity
Running a training businessFall protection
This week I made a mistake on a sales call. A prospect asked why our Fall Protection Instructor program is $2,500 when another provider is roughly half that.
Image protection or transparent growth: choosing clients who fit
I was teaching a course for an organization, and posted a photo on LinkedIn from a class I was teaching.
The readiness form our instructors complete before every class
A few weeks ago, one of the instructors licensed to deliver our programs was struggling with operational readiness.
When I failed to plan, I planned to fail: our course prep form
If you’ve delivered on-site training long enough, you’ve probably experienced one of these: “We have a big training space.”
Hiring a carpenter because you like their tools
Years ago, I was invited by an existing client to help revise one of their flagship health and safety training programs.
A meeting that taught me something about worth
Recently, I drove across town to meet with a company we’ve worked with before.
Behind every certificate is a system most people never see
Safety standards and complianceRunning a training business
When Haland Learning started, it was just me. I designed courses, taught them, revised them, and taught them again — over and over — until the learning actually worked.
Why I stopped fixing other people's systems
For years, I worked in two different worlds: consulting and contract training.
I never want to make someone's day worse so I can make mine better
I’m not a marketing expert. I’m not good at it. And I don’t even like it.
Value vs. price: when cheap starts to feel expensive
Value vs. Price A few months ago, an instructor candidate joined one of our programs.
Some things are worth losing business over
Running a training businessSafety standards and compliance
At Haland Learning, we’ve made it clear that: We do not support the practice of withholding training certificates from students.
We are not a body that shows up to talk and give out certificates
I recently taught a one day course for a client. It sucked. There were a few red flags in terms of timely/accurate communication before the day of training.
We take radical responsibility for client success
Accessibility, student and client success are vital. We were called by one of our very best clients (EllisDon) to deliver Confined Space training on June 1.
The only thing I hate more than unanswered phones
I did something one Friday afternoon that most companies don't.
Spotting opportunities: moving in-person courses to live online
Part of being an entrepreneur is learning to identity and IMMEDIATELY act on opportunities.
Why we don't lead with a list of courses
What is the list of courses you teach? I get asked this question a couple of times each week...
Awesome or adequate: what's the goal?
A colleague recently asked if I'd like to hire someone to work for me.